Klaviyo

The email and SMS platform built specifically for ecommerce revenue attribution.

4.5 / 5
Free up to 250 contacts; from ~$20/month Freemium

Best for: Shopify and ecommerce brands, Teams measuring revenue per email, Brands combining email and SMS, DTC companies with retention focus

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Affiliate Disclosure: Some links on this website are affiliate links. If you purchase a product through our links, we may earn a commission at no additional cost to you.

Quick Facts

PricingFree up to 250 contacts; from ~$20/month (Freemium) · Profile and send-volume based subscription
Free TrialYes
Free PlanYes
CategoryMarketing Automation
Best ForShopify and ecommerce brands, Teams measuring revenue per email, Brands combining email and SMS, DTC companies with retention focus
DeploymentCloud / SaaS
IntegrationsShopify / WooCommerce / BigCommerce / Magento / Recharge / Gorgias
Our Rating4.5 / 5
Last VerifiedSeptember 2026

Product Overview

Klaviyo is the marketing platform ecommerce brands move to when Mailchimp stops being enough. The difference is the data model: Klaviyo ingests your store's orders, browsing behavior and product catalog, then lets you segment on what people actually bought and build flows around it, abandoned carts, browse abandonment, post-purchase sequences, replenishment reminders and win-back campaigns. Crucially, it attributes revenue back to each message, so you can see exactly what a flow earned rather than just open rates. Email and SMS live in the same builder, so a cart recovery sequence can branch across both channels. The segmentation and predictive analytics, including churn risk and predicted lifetime value, are the deepest in the ecommerce category. Pricing scales with active profiles, which gets expensive as your list grows, and the platform is much less compelling outside ecommerce.

Built for: Ecommerce brands, Shopify merchants, DTC companies, Retention marketers

Key Features

What We Like

  • Best-in-class ecommerce segmentation using real order data
  • Revenue attribution shows exactly what each flow earned
  • Email and SMS in one visual flow builder
  • Deep Shopify, WooCommerce and BigCommerce integrations

What We Don't Like

  • Price scales steeply with active profile count
  • Far less compelling outside ecommerce
  • Support quality drops on lower tiers

Our Rating

4.5 / 5 overall
Ease of Use4.0
Features4.7
Pricing3.6
Integrations4.8
Support4.0
Value for Money4.2

Who is this for?

  • Shopify and ecommerce brands
  • Teams measuring revenue per email
  • Brands combining email and SMS
  • DTC companies with retention focus

EcommerceDTCMarketing

Not Ideal For?

  • B2B and service businesses
  • Large lists on a tight budget
  • Teams needing a simple newsletter tool

Search intent: transactional

Pricing

Starting from Free up to 250 contacts; from ~$20/month.

Last verified: September 2026

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Compare Klaviyo

SoftwareBest ForRatingStarting PriceKey Feature
Klaviyo Shopify and ecommerce brands, Teams measuring revenue per email, Brands combining email and SMS, DTC companies with retention focus 4.5 / 5 Free up to 250 contacts; from ~$20/month Revenue attribution for every campaign and flow

User Reviews

Third-party ratings are shown as reported by the source. We do not fabricate user reviews.

Frequently Asked Questions

How much does Klaviyo cost?
Klaviyo is free for up to 250 contacts and 500 email sends. Paid plans start around $20 per month for 500 contacts and scale with profile count and email volume, with SMS credits billed separately.
Why is Klaviyo better than Mailchimp for ecommerce?
Klaviyo builds segments from your actual order and browsing data and attributes revenue to each message. Mailchimp is a capable general email tool but its ecommerce segmentation and attribution are much shallower.
Does Klaviyo include SMS?
Yes. You can add SMS to the same flow builder as email and branch between channels. SMS is billed separately through credits on top of your email plan.
Is Klaviyo suitable for B2B?
Not really. Klaviyo is optimised for ecommerce order data and revenue attribution. B2B teams are usually better served by HubSpot, ActiveCampaign or Customer.io.
Does Klaviyo work with Shopify?
Yes, and the integration is one of its biggest strengths. Order history, browsing behavior, cart contents and product catalogs sync automatically into Klaviyo for segmentation.
What are the best alternatives to Klaviyo?
Popular alternatives include Mailchimp, ActiveCampaign, Drip. Compare them side by side in our Klaviyo alternatives guide: https://findvelio.com/software/klaviyo-alternatives/
Does Klaviyo integrate with other tools?
Yes — Klaviyo connects with Shopify, WooCommerce, BigCommerce, Magento and more. Confirm exact integration availability with the vendor for your stack.
What is Klaviyo best used for?
Klaviyo is most useful for Shopify and ecommerce brands, Teams measuring revenue per email, Brands combining email and SMS, DTC companies with retention focus — core jobs like Revenue attribution for every campaign and flow and Prebuilt flows for cart, browse and post-purchase. Teams adopt it to Revenue attribution for every campaign and flow without stitching together separate Marketing Automation tools.

Final Verdict

Klaviyo is the clear leader for ecommerce email and SMS, and the reason is data rather than templates. Because it ingests orders, browsing and catalog information, you can segment on real purchase behavior and Klaviyo will tell you how much revenue each flow generated, which is exactly the number a DTC brand needs. The Shopify integration is best in class and email plus SMS in one builder is genuinely useful. The costs are the catch. Pricing scales with active profiles, so a large list becomes expensive fast, support on lower tiers is uneven, and the whole value proposition weakens outside ecommerce. For online retail it is the default choice. For B2B, newsletters or service businesses, ActiveCampaign or Mailchimp will make more sense.

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Affiliate Disclosure

Some links on this website are affiliate links. If you purchase a product through our links, we may earn a commission at no additional cost to you.

Our Review Process

Reviewed by: SaaS Review Editorial Team
Last updated: September 2026
Methodology: How We Review

Scores reflect our independent editorial judgement. Third-party ratings (G2, Capterra) are shown separately and attributed to their sources — we never present them as our own.

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