Drip

Ecommerce CRM with deep personalization for smaller DTC brands.

3.9 / 5
$39/month (2,500 contacts) Subscription

Best for: Small DTC and ecommerce brands, Teams wanting multi-channel workflows, Brands needing on-site personalization, Shopify merchants below enterprise scale

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Affiliate Disclosure: Some links on this website are affiliate links. If you purchase a product through our links, we may earn a commission at no additional cost to you.

Quick Facts

Pricing$39/month (2,500 contacts) (Subscription) · Contact-based subscription with unlimited sends
Free TrialYes
Free PlanNo
CategoryMarketing Automation
Best ForSmall DTC and ecommerce brands, Teams wanting multi-channel workflows, Brands needing on-site personalization, Shopify merchants below enterprise scale
DeploymentCloud / SaaS
IntegrationsShopify / WooCommerce / BigCommerce / Stripe / Recharge / Zapier
Our Rating3.9 / 5
Last VerifiedSeptember 2026

Product Overview

Drip was one of the first platforms to call itself an ecommerce CRM rather than an email tool, and that framing still describes it accurately. It combines email, SMS and on-site personalization with a customer record built from order history, browsing behavior and engagement, so you can build workflows that react to what a shopper actually did. The visual workflow builder is capable, multi-channel campaigns are straightforward to assemble, and the personalization rules can swap content based on tags, purchases or behavior without heavy configuration. Drip suits smaller direct-to-consumer brands that want more sophistication than Mailchimp but are not ready for Klaviyo pricing at scale. Since being acquired, development has been steadier than flashy, and the platform is clearly narrower than the leaders. Pricing starts around $39 per month and scales with contacts, and there is no free plan.

Built for: Ecommerce brands, DTC companies, Small marketing teams, Shopify merchants

Key Features

What We Like

  • Genuine ecommerce CRM with unified customer profiles
  • Unlimited email sends on all paid plans
  • Strong multi-channel workflows across email, SMS and on-site
  • Capable personalization without heavy configuration

What We Don't Like

  • No free plan, trial only
  • Smaller integration ecosystem than Klaviyo or ActiveCampaign
  • Slower pace of new feature development

Our Rating

3.9 / 5 overall
Ease of Use4.0
Features4.0
Pricing3.8
Integrations4.1
Support3.7
Value for Money3.8

Who is this for?

  • Small DTC and ecommerce brands
  • Teams wanting multi-channel workflows
  • Brands needing on-site personalization
  • Shopify merchants below enterprise scale

EcommerceDTCSMB

Not Ideal For?

  • B2B and service businesses
  • Teams wanting the largest app ecosystem
  • Buyers needing a free plan

Search intent: transactional

Pricing

Starting from $39/month (2,500 contacts).

Last verified: September 2026

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Compare Drip

SoftwareBest ForRatingStarting PriceKey Feature
Drip Small DTC and ecommerce brands, Teams wanting multi-channel workflows, Brands needing on-site personalization, Shopify merchants below enterprise scale 3.9 / 5 $39/month (2,500 contacts) Unified ecommerce customer profiles from orders and behavior

User Reviews

Third-party ratings are shown as reported by the source. We do not fabricate user reviews.

Frequently Asked Questions

How much does Drip cost?
Drip starts at $39 per month for up to 2,500 contacts and scales with list size. All paid plans include unlimited email sends, which is unusual. There is a 14-day free trial but no free plan.
How does Drip compare to Klaviyo?
Klaviyo has deeper analytics, a larger ecosystem and stronger Shopify integration, but costs more as your list grows. Drip offers unlimited sends and capable ecommerce CRM features at a lower entry price.
Does Drip limit how many emails I can send?
No. Paid Drip plans include unlimited email sends, which is a meaningful advantage over tools that meter volume alongside contact count.
Is Drip good for non-ecommerce businesses?
It can work, but Drip is designed around ecommerce order and browsing data. B2B and service businesses are usually better served by ActiveCampaign or HubSpot.
Does Drip support SMS?
Yes. Drip supports SMS alongside email in its campaign and workflow builders, though SMS usage is typically billed separately or metered by credits.
What are the best alternatives to Drip?
Popular alternatives include Mailchimp, Klaviyo. Compare them side by side in our Drip alternatives guide: https://findvelio.com/software/drip-alternatives/
Does Drip integrate with other tools?
Yes — Drip connects with Shopify, WooCommerce, BigCommerce, Stripe and more. Confirm exact integration availability with the vendor for your stack.
What is Drip best used for?
Drip is most useful for Small DTC and ecommerce brands, Teams wanting multi-channel workflows, Brands needing on-site personalization, Shopify merchants below enterprise scale — core jobs like Unified ecommerce customer profiles from orders and behavior and Visual workflow builder for multi-channel automation. Teams adopt it to Unified ecommerce customer profiles from orders and behavior without stitching together separate Marketing Automation tools.

Final Verdict

Drip occupies a useful middle ground for smaller direct-to-consumer brands. It delivers real ecommerce CRM capability, unified customer profiles built from orders and behavior, capable multi-channel workflows, and unlimited email sends, all at a lower entry price than Klaviyo. The on-site personalization is a genuine differentiator at this tier. The reservations are about momentum and ecosystem. The integration marketplace is smaller, the pace of new features has slowed since acquisition, and there is no free plan to evaluate against. For a small Shopify brand that has outgrown Mailchimp and wants ecommerce-aware automation without Klaviyo level pricing as the list grows, Drip remains a sensible choice. Larger brands should budget for Klaviyo.

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Affiliate Disclosure

Some links on this website are affiliate links. If you purchase a product through our links, we may earn a commission at no additional cost to you.

Our Review Process

Reviewed by: SaaS Review Editorial Team
Last updated: September 2026
Methodology: How We Review

Scores reflect our independent editorial judgement. Third-party ratings (G2, Capterra) are shown separately and attributed to their sources — we never present them as our own.

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