Freshsales vs Pipedrive

We put Freshsales and Pipedrive head to head across pricing, features, ratings and the type of team each one fits best.

Quick Answer

Freshsales scores 4.2 / 5 and Pipedrive scores 4.4 / 5 in our editorial rating. Freshsales starts at Free for 3 users; from $9/user/month and Pipedrive starts at $14/user/month. See the feature comparison below for the full breakdown.

Winner

Pipedrive — 4.4 / 5

Pipedrive leads with an overall rating of 4.4 / 5.

Pricing Comparison

FreshsalesPipedrive
Starting PriceFree for 3 users; from $9/user/month$14/user/month
Free TrialYesYes
Free PlanYesNo
Pricing ModelPer-user monthly subscription (tiered)Per-user monthly subscription (tiered)

Freshsales starts at Free for 3 users; from $9/user/month and Pipedrive starts at $14/user/month. Free trial: Freshsales offers a trial; Pipedrive offers a trial.

Feature Comparison

DimensionFreshsalesPipedrive
Overall Rating4.2 / 54.4 / 5
Starting PriceFree for 3 users; from $9/user/month$14/user/month
Free TrialYesYes
Free PlanYesNo
DeploymentCloud / SaaSCloud / SaaS
Best ForTeams wanting built-in phone and email, Budget-conscious mid-market teams, Companies already using Freshdesk, Small teams needing a free CRMSmall and mid-sized sales teams, Teams wanting fast CRM adoption, Pipeline-driven sales processes, Companies that found HubSpot too broad
Key FeatureBuilt-in telephony with click-to-call and call recordingVisual drag-and-drop pipeline management
IntegrationsFreshdesk / Gmail / Outlook / Slack / QuickBooks / ZapierGmail / Outlook / Slack / Zoom / Mailchimp / Zapier
Features Rating4.4 / 54.1 / 5
Ease of Use Rating4.2 / 54.7 / 5
Pricing Rating4.6 / 54.2 / 5
Integrations Rating4.2 / 54.4 / 5
Support Rating4.3 / 54.4 / 5
Value for Money Rating4.6 / 54.5 / 5

Where Each One Wins

Freshsales Advantages

  • Built-in phone, email and chat with no separate tools
  • Free tier for up to three users
  • Strong value against Salesforce and HubSpot at similar tiers
  • AI lead scoring and deal insights included on higher plans

Pipedrive Advantages

  • The easiest CRM to get a sales team to actually use
  • Excellent visual pipeline with drag-and-drop deal management
  • Clean, fast mobile app for reps on the move
  • Strong value at the entry tier

How to Choose

Choose Freshsales If…

  • Teams wanting built-in phone and email
  • Budget-conscious mid-market teams
  • Companies already using Freshdesk
  • Small teams needing a free CRM

Choose Pipedrive If…

  • Small and mid-sized sales teams
  • Teams wanting fast CRM adoption
  • Pipeline-driven sales processes
  • Companies that found HubSpot too broad

Best For

Freshsales

Teams wanting built-in phone and email, Budget-conscious mid-market teams, Companies already using Freshdesk, Small teams needing a free CRM

Pipedrive

Small and mid-sized sales teams, Teams wanting fast CRM adoption, Pipeline-driven sales processes, Companies that found HubSpot too broad

Value for Money

Freshsales scores 4.6 / 5 for value and Pipedrive scores 4.5 / 5. See our full reviews of both tools for the complete value breakdown.

Final Verdict

Our verdict on Freshsales: Freshsales is the value pick among full-featured CRMs. Bundling telephony, email and chat into the product removes three separate subscriptions, the free tier is workable for small teams, and paid pricing undercuts Salesforce and often HubSpot at similar capability. The AI features are genuinely helpful for lead scoring even if the forecasting claims deserve skepticism. It is not flawless: reporting trails the leaders, some AI is sold as an add-on, and deep customization is gated to the top tier. But for a mid-market team that wants one tool for calls, email and pipeline without enterprise pricing, Freshsales is one of the best deals in the category, and it is especially compelling if you already run Freshdesk for support. Our verdict on Pipedrive: Pipedrive remains the best CRM for a sales team that wants to sell rather than administer. The pipeline interface is genuinely excellent, adoption is fast because the product asks for very little data entry, and the entry price undercuts most competitors. Its discipline is also its limit: there is no free plan, marketing automation is thin, and reporting will not satisfy a large revenue operations team. Companies wanting one platform for marketing, sales and service should consider HubSpot instead. But for a small or mid-sized sales org whose main problem is deals slipping through the cracks, Pipedrive is the most direct fix on the market.

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Frequently Asked Questions

How much does Freshsales cost?
Freshsales offers a free plan for up to three users. Paid tiers start at $9 per user per month for Growth, $39 for Pro and $59 for Enterprise when billed annually. Some AI features are priced as add-ons.
Does Freshsales include a built-in phone system?
Yes. Freshsales includes natively built telephony with click-to-call, call recording and call logging, which is unusual at this price point and removes the need for a separate VoIP integration.
How does Freshsales compare to HubSpot CRM?
Freshsales generally costs less at comparable tiers and includes built-in calling. HubSpot has a broader ecosystem, stronger marketing tools and more polished reporting.
Is the Freshsales AI useful?
Freddy AI is most useful for lead scoring and surfacing deal insights that reps would otherwise miss. Its forecasting and generative features are improving but remain secondary to core CRM reporting.
Does Freshsales work with Freshdesk?
Yes. Companies using Freshdesk for support get tight integration between sales and service, which is one of the strongest reasons to choose Freshworks over a standalone CRM.
How much does Pipedrive cost?
Pipedrive starts at $14 per user per month for the Essential plan billed annually, rising to $34 for Advanced, $49 for Professional and $64 for Enterprise. Monthly billing costs more.
Does Freshsales or Pipedrive offer a free trial?
Freshsales offers a free trial. Pipedrive offers a free trial. A free trial lets you test core features with your own data before committing to a paid plan.
Is there a free plan for Freshsales or Pipedrive?
Freshsales has a free plan. Pipedrive does not offer a free plan. A free plan is useful for evaluating the interface and core workflows before upgrading.
Which is easier to use, Freshsales or Pipedrive?
Freshsales scores 4.2 / 5 for ease of use and Pipedrive scores 4.7 / 5. Pipedrive is the easier-to-learn option for most teams, though real onboarding time depends on your existing stack.
Who should choose Freshsales over Pipedrive?
Choose Freshsales if your priority is Teams wanting built-in phone and email, Budget-conscious mid-market teams, Companies already using Freshdesk, Small teams needing a free CRM. Choose Pipedrive if you need Small and mid-sized sales teams, Teams wanting fast CRM adoption, Pipeline-driven sales processes, Companies that found HubSpot too broad. Match the tool to your primary workflow rather than the feature list, because the right fit depends on which jobs your team runs every day.

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