Freshsales vs HubSpot CRM

We put Freshsales and HubSpot CRM head to head across pricing, features, ratings and the type of team each one fits best.

Quick Answer

Freshsales scores 4.2 / 5 and HubSpot CRM scores 4.7 / 5 in our editorial rating. Freshsales starts at Free for 3 users; from $9/user/month and HubSpot CRM starts at Free. See the feature comparison below for the full breakdown.

Winner

HubSpot CRM — 4.7 / 5

HubSpot CRM leads with an overall rating of 4.7 / 5.

Pricing Comparison

FreshsalesHubSpot CRM
Starting PriceFree for 3 users; from $9/user/monthFree
Free TrialYesYes
Free PlanYesYes
Pricing ModelPer-user monthly subscription (tiered)Free tier + per-seat subscription

Freshsales starts at Free for 3 users; from $9/user/month and HubSpot CRM starts at Free. Free trial: Freshsales offers a trial; HubSpot CRM offers a trial.

Feature Comparison

DimensionFreshsalesHubSpot CRM
Overall Rating4.2 / 54.7 / 5
Starting PriceFree for 3 users; from $9/user/monthFree
Free TrialYesYes
Free PlanYesYes
DeploymentCloud / SaaSCloud / SaaS
Best ForTeams wanting built-in phone and email, Budget-conscious mid-market teams, Companies already using Freshdesk, Small teams needing a free CRMStartups, Small businesses, Sales + marketing alignment, Teams wanting an easy CRM
Key FeatureBuilt-in telephony with click-to-call and call recordingVisual sales pipeline with drag-and-drop deals
IntegrationsFreshdesk / Gmail / Outlook / Slack / QuickBooks / ZapierGmail / Outlook / Slack / Salesforce / Mailchimp / Zoom
Features Rating4.4 / 54.6 / 5
Ease of Use Rating4.2 / 54.8 / 5
Pricing Rating4.6 / 54.2 / 5
Integrations Rating4.2 / 54.7 / 5
Support Rating4.3 / 54.5 / 5
Value for Money Rating4.6 / 54.5 / 5

Where Each One Wins

Freshsales Advantages

  • Built-in phone, email and chat with no separate tools
  • Free tier for up to three users
  • Strong value against Salesforce and HubSpot at similar tiers
  • AI lead scoring and deal insights included on higher plans

HubSpot CRM Advantages

  • Genuinely free tier with unlimited users
  • Easiest CRM to learn and adopt
  • Unified sales and marketing data in one platform
  • Strong free-forever ecosystem and integrations

How to Choose

Choose Freshsales If…

  • Teams wanting built-in phone and email
  • Budget-conscious mid-market teams
  • Companies already using Freshdesk
  • Small teams needing a free CRM

Choose HubSpot CRM If…

  • Startups
  • Small businesses
  • Sales + marketing alignment
  • Teams wanting an easy CRM

Best For

Freshsales

Teams wanting built-in phone and email, Budget-conscious mid-market teams, Companies already using Freshdesk, Small teams needing a free CRM

HubSpot CRM

Startups, Small businesses, Sales + marketing alignment, Teams wanting an easy CRM

Value for Money

Freshsales scores 4.6 / 5 for value and HubSpot CRM scores 4.5 / 5. See our full reviews of both tools for the complete value breakdown.

Final Verdict

Our verdict on Freshsales: Freshsales is the value pick among full-featured CRMs. Bundling telephony, email and chat into the product removes three separate subscriptions, the free tier is workable for small teams, and paid pricing undercuts Salesforce and often HubSpot at similar capability. The AI features are genuinely helpful for lead scoring even if the forecasting claims deserve skepticism. It is not flawless: reporting trails the leaders, some AI is sold as an add-on, and deep customization is gated to the top tier. But for a mid-market team that wants one tool for calls, email and pipeline without enterprise pricing, Freshsales is one of the best deals in the category, and it is especially compelling if you already run Freshdesk for support. Our verdict on HubSpot CRM: HubSpot CRM is the best starting point for most small businesses, and the free tier is the rare case where "free" actually means useful - unlimited users, a real pipeline and email tracking without a credit card. The decision is really about the upgrade path: if you will need marketing automation and advanced reporting, plan for the Professional tier from the start, because the jump from free to four figures surprises many teams. For sales and marketing teams that want one shared source of truth with minimal friction, HubSpot remains hard to beat.

Explore Alternatives

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Frequently Asked Questions

How much does Freshsales cost?
Freshsales offers a free plan for up to three users. Paid tiers start at $9 per user per month for Growth, $39 for Pro and $59 for Enterprise when billed annually. Some AI features are priced as add-ons.
Does Freshsales include a built-in phone system?
Yes. Freshsales includes natively built telephony with click-to-call, call recording and call logging, which is unusual at this price point and removes the need for a separate VoIP integration.
How does Freshsales compare to HubSpot CRM?
Freshsales generally costs less at comparable tiers and includes built-in calling. HubSpot has a broader ecosystem, stronger marketing tools and more polished reporting.
Is the Freshsales AI useful?
Freddy AI is most useful for lead scoring and surfacing deal insights that reps would otherwise miss. Its forecasting and generative features are improving but remain secondary to core CRM reporting.
Does Freshsales work with Freshdesk?
Yes. Companies using Freshdesk for support get tight integration between sales and service, which is one of the strongest reasons to choose Freshworks over a standalone CRM.
Is HubSpot CRM really free?
Yes, the core CRM is free for unlimited users with contacts, deals, email tracking and live chat. Paid tiers add automation and reporting.
Does Freshsales or HubSpot CRM offer a free trial?
Freshsales offers a free trial. HubSpot CRM offers a free trial. A free trial lets you test core features with your own data before committing to a paid plan.
Is there a free plan for Freshsales or HubSpot CRM?
Freshsales has a free plan. HubSpot CRM has a free plan. A free plan is useful for evaluating the interface and core workflows before upgrading.
Which is easier to use, Freshsales or HubSpot CRM?
Freshsales scores 4.2 / 5 for ease of use and HubSpot CRM scores 4.8 / 5. HubSpot CRM is the easier-to-learn option for most teams, though real onboarding time depends on your existing stack.
Who should choose Freshsales over HubSpot CRM?
Choose Freshsales if your priority is Teams wanting built-in phone and email, Budget-conscious mid-market teams, Companies already using Freshdesk, Small teams needing a free CRM. Choose HubSpot CRM if you need Startups, Small businesses, Sales + marketing alignment, Teams wanting an easy CRM. Match the tool to your primary workflow rather than the feature list, because the right fit depends on which jobs your team runs every day.

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