Close CRM vs Pipedrive

We put Close CRM and Pipedrive head to head across pricing, features, ratings and the type of team each one fits best.

Quick Answer

Close CRM scores 4.1 / 5 and Pipedrive scores 4.4 / 5 in our editorial rating. Close CRM starts at $49/user/month and Pipedrive starts at $14/user/month. See the feature comparison below for the full breakdown.

Winner

Pipedrive — 4.4 / 5

Pipedrive leads with an overall rating of 4.4 / 5.

Pricing Comparison

Close CRMPipedrive
Starting Price$49/user/month$14/user/month
Free TrialYesYes
Free PlanNoNo
Pricing ModelPer-user monthly subscription (tiered)Per-user monthly subscription (tiered)

Close CRM starts at $49/user/month and Pipedrive starts at $14/user/month. Free trial: Close CRM offers a trial; Pipedrive offers a trial.

Feature Comparison

DimensionClose CRMPipedrive
Overall Rating4.1 / 54.4 / 5
Starting Price$49/user/month$14/user/month
Free TrialYesYes
Free PlanNoNo
DeploymentCloud / SaaSCloud / SaaS
Best ForOutbound and inside sales teams, Teams that sell primarily by phone, Startups with high call volume, Sales orgs wanting one tool for calls and CRMSmall and mid-sized sales teams, Teams wanting fast CRM adoption, Pipeline-driven sales processes, Companies that found HubSpot too broad
Key FeatureBuilt-in power dialer with call recordingVisual drag-and-drop pipeline management
IntegrationsSlack / Gmail / Outlook / Zoom / Stripe / ZapierGmail / Outlook / Slack / Zoom / Mailchimp / Zapier
Features Rating4.0 / 54.1 / 5
Ease of Use Rating4.4 / 54.7 / 5
Pricing Rating3.4 / 54.2 / 5
Integrations Rating4.0 / 54.4 / 5
Support Rating4.5 / 54.4 / 5
Value for Money Rating3.7 / 54.5 / 5

Where Each One Wins

Close CRM Advantages

  • Best-in-class built-in power dialer and call recording
  • Fast list building with smart views and bulk actions
  • Unified call, SMS, email and video in one inbox
  • Excellent customer support reputation

Pipedrive Advantages

  • The easiest CRM to get a sales team to actually use
  • Excellent visual pipeline with drag-and-drop deal management
  • Clean, fast mobile app for reps on the move
  • Strong value at the entry tier

How to Choose

Choose Close CRM If…

  • Outbound and inside sales teams
  • Teams that sell primarily by phone
  • Startups with high call volume
  • Sales orgs wanting one tool for calls and CRM

Choose Pipedrive If…

  • Small and mid-sized sales teams
  • Teams wanting fast CRM adoption
  • Pipeline-driven sales processes
  • Companies that found HubSpot too broad

Best For

Close CRM

Outbound and inside sales teams, Teams that sell primarily by phone, Startups with high call volume, Sales orgs wanting one tool for calls and CRM

Pipedrive

Small and mid-sized sales teams, Teams wanting fast CRM adoption, Pipeline-driven sales processes, Companies that found HubSpot too broad

Value for Money

Close CRM scores 3.7 / 5 for value and Pipedrive scores 4.5 / 5. See our full reviews of both tools for the complete value breakdown.

Final Verdict

Our verdict on Close CRM: Close is the right CRM for a specific and common team: an inside sales group that spends most of its day dialing. The built-in power dialer, call recording and unified inbox remove both tab-switching and a separate telephony bill, and the list-building tools are genuinely fast. Support is also consistently praised. The price is the barrier. At $49 per user and up, Close costs several times more than Pipedrive per seat, there is no free tier, and it makes no attempt at marketing or service. If your reps do not live on the phone, that premium buys you very little. But for outbound teams where call volume drives revenue, Close is the most focused tool in the category and the one most likely to raise reps output. Our verdict on Pipedrive: Pipedrive remains the best CRM for a sales team that wants to sell rather than administer. The pipeline interface is genuinely excellent, adoption is fast because the product asks for very little data entry, and the entry price undercuts most competitors. Its discipline is also its limit: there is no free plan, marketing automation is thin, and reporting will not satisfy a large revenue operations team. Companies wanting one platform for marketing, sales and service should consider HubSpot instead. But for a small or mid-sized sales org whose main problem is deals slipping through the cracks, Pipedrive is the most direct fix on the market.

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Frequently Asked Questions

How much does Close CRM cost?
Close starts at $49 per user per month for the Base plan, $109 for Startup and $149 for Professional when billed annually. There is a 14-day free trial but no free plan.
What makes Close different from Pipedrive?
Close puts telephony at the center with a built-in power dialer, which suits high-volume outbound teams. Pipedrive is cheaper per seat and better for teams that sell mostly over email or in person.
Does Close include a dialer?
Yes, and it is the standout feature. Close includes a predictive power dialer, call recording, local presence numbers and call analytics without requiring a separate VoIP integration.
Is Close worth the higher price?
For phone-heavy teams, usually yes, because it replaces a separate dialer subscription. For teams that rarely call, the premium over Pipedrive or Freshsales is hard to justify.
Does Close have marketing automation?
No. Close is focused on sales execution. Companies needing marketing automation typically integrate Close with a dedicated email marketing platform.
How much does Pipedrive cost?
Pipedrive starts at $14 per user per month for the Essential plan billed annually, rising to $34 for Advanced, $49 for Professional and $64 for Enterprise. Monthly billing costs more.
Does Close CRM or Pipedrive offer a free trial?
Close CRM offers a free trial. Pipedrive offers a free trial. A free trial lets you test core features with your own data before committing to a paid plan.
Is there a free plan for Close CRM or Pipedrive?
Close CRM does not offer a free plan. Pipedrive does not offer a free plan. A free plan is useful for evaluating the interface and core workflows before upgrading.
Which is easier to use, Close CRM or Pipedrive?
Close CRM scores 4.4 / 5 for ease of use and Pipedrive scores 4.7 / 5. Pipedrive is the easier-to-learn option for most teams, though real onboarding time depends on your existing stack.
Who should choose Close CRM over Pipedrive?
Choose Close CRM if your priority is Outbound and inside sales teams, Teams that sell primarily by phone, Startups with high call volume, Sales orgs wanting one tool for calls and CRM. Choose Pipedrive if you need Small and mid-sized sales teams, Teams wanting fast CRM adoption, Pipeline-driven sales processes, Companies that found HubSpot too broad. Match the tool to your primary workflow rather than the feature list, because the right fit depends on which jobs your team runs every day.

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